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How do I use CashGold
Canada? |
Simply fill out our
Registration
Form and we will promptly send you a
Gold Kit that contains everything you
need to easily and safely send us your
gold or old jewellery.
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Does it cost me anything to
send you my gold & jewelry? |
It is 100% free to send us your
gold. When you request your Free Gold
Kit, we send you everything you need to
securely and safely send us your
valuables. Shipping back to us is
prepaid, and all packages are tracked
for your assurance.
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Is my jewellery insured if
it gets lost? |
Yes, each package is automatically
insured for up to $100. If you believe
that your jewellery is worth more than
$100, Canada Post Xpress envelopes can
be covered up to $500.00. Purchase
the additional insurance from the Canada
Post kiosk and enclose the receipt along
with your jewellery, and CashGold Canada
will reimburse you. If you feel
that you need additional coverage please
contact our office for other options.
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What if I’m sending bulky
or very valuable items? |
Please give us a call
(877)
522-7404 and we will be more
than happy to arrange a more suitable
method of shipment for you.
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How do I know if you’ve
received my Gold Kit? |
All of our prepaid shipping packages
contain a tracking number. You may check
the status of your shipment any time by
visiting
www.canadapost.ca and entering your
tracking number.
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How does CashGold Canada
calculate the value of my gold jewelry? |
CashGold Canada calculates the
value of your gold jewelry primarily
based on these factors:
- The price of gold as quoted by the
New York spot prices on the day of
settlement.
- The karat content of your gold which
is a percentage of 24 karat:10kt is
41.6%; 14kt is 58.3%; 18kt is 75% gold.
- The actual weight of your gold.
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How quickly do I get paid? |
One (1) business day after we receive the CashGold
Kit back we will process your materials
and issue a payment. If a cheque is
issued, please allow a few days for
delivery. Bank wires will be completed
within (1) business day.
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Are your payouts higher
than a jewelry store or pawn shop? |
Yes. Because we are the gold
refiner. We refine the metals we
purchase and don't use any
subcontractors or middle-men, we can
afford to pay you more for your items.
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What is a CashGold Kit? |
The CashGold Kit is comprised of all
the shipping materials you will need to
send in your items to our refinery. It
contains a padded envelope, a tear-free
shipping envelope and a form on which
you provide us your payment information
so that we know where to send your
check. We provide you with all the
materials you need and pay the cost of
shipping and insurance.
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What type of items can I
send in? |
We accept anything containing gold,
silver, platinum, palladium and other
precious metals, such as necklaces,
charms, bracelets, rings, earrings,
cufflinks, pins, watches or other
jewelry. Coins, collectibles, decorative
pieces, silver flatware or similar items
are also acceptable. If it contains
precious metals, we can refine it...
even dental work!
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What will you NOT buy? |
Below are some of the items we don’t
buy:
- Stolen items
- Ancient Artifacts
- Non precious metals
- Plastic
- Pearls
- Gold Plated items
- Costume jewelry
- Non precious stones
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Can I send in
stones/precious gems? |
Although we accept items containing
precious gems and other stones, we are
not in the business of recycling these
items. If you plan to send in an item
that contains a stone which you believe
to be valuable, we strongly recommend
removing the stone prior to sending it
in to us. We deduct the weight of
the stones from the gross weight of the
item to determine the net weight in
gold.
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What happens if I change my
mind? |
| CashGold Canada offers a 100%
satisfaction guarantee. If you are
unhappy with the amount you receive for
your jewelry, simply call our toll-free
number and return the check so that it
arrives in our offices within seven (7)
days of the date that appears on the
check. After we receive your check, your
items will be returned to you within 15
days. Return shipping costs are to
be paid by the customer. Please note that after you have
accepted an "on-the-spot" payment or
wire transfer as a settlement option,
the material becomes property of
CashGold Canada, and is destroyed.
You
will no longer be able to have your
material returned.
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Does CashGold Canada
return my non-precious items? |
Items not containing precious metals
will not be returned by CashGold
Canada, but you may request these items
be returned to you at your expense. In
such case, CashGold Canada will charge
a twenty dollar ($20) fee to cover
return postage and processing in order
to return items not containing precious
metals to you.
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How can I reach you with
other questions? |
You can feel free to call us at (877)
522-7404 anytime or send
an email to
info@cashgold.ca
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How much will CashGold
Canada pay me for my scrap material? |
CashGold Canada's buying prices are
constantly updated according to the NY
stock market These are the prices you
will be paid at the time of settlement.
View our
current buying prices.
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What will it cost to refine
my metal with CashGold Canada? |
If a CashGold Canada representative
can verify your material with a scratch
test or a metal analyzer , there will be
no processing fees and you will be paid
in accordance of the buy/sale prices
posted on the web site. However, when
it’s determined that a melt and/ or
assay is required, CashGold Canada will
contact you before proceeding. Following
your approval, CashGold Canada will melt
and/ or sample your material before
processing. A breakdown of the
material, fees, processing times and
sample sizes is listed below:
Material
To Be Tested |
Charges
Per Melt |
Charges
Per Assay |
Minimum
Lab Time |
Minimum Sample Size* |
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Gold |
$25.00 |
$30.00 |
2 business days |
1 gram |
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Silver |
$25.00 |
$30.00 |
2 business days |
1 gram |
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Platinum |
$50.00 |
$36.50 |
5 business days |
1 gram |
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Palladium |
$30.00 |
$36.50 |
5 business days |
1 gram |
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Polishings |
N/A |
Min $75.00 |
10 business days |
20 grams |
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Dental Gold |
$30.00 |
Min $30.00 |
2 business days |
1 gram |
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* Sample sizes may change
depending on the amount and
type of material to be
tested. |
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Will CashGold Canada
contact me once my package has been
received? |
Yes, CashGold Canada will send you a
confirmation email upon receiving your
package. This email will indicate your
package confirmation number, the weight
of your package, as well as the time for
processing.
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Will CashGold Canada
contact me once my material has been
evaluated? |
Yes, upon verification of your
material, CashGold Canada will contact
you to review the contents of your
package and to ensure that your order is
completed according to your desired
settlement option.
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What if my weights do not
match CashGold Canada’s weight
measurements? |
To avoid any discrepancies, all of
the scales used by CashGold Canada are
legal for trade and are calibrated in
accordance with government regulations.
As a result, the weights determined by
the CashGold Canada are final.
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What are my settlement
options? |
CashGold Canada is proud to offer
you a wide range of settlement options
for your old or unused precious metals.
They include:
- Company check
- Wire transfer
- Fine Gold Grain
- Precious Metal Products
- Funds on accountCashGold Canada
will send payment by regular mail unless
otherwise instructed. You may request
your payment to be sent via Express mail
for a fee of $30, or to have your funds
wired to you for $30 (within the United
States and Canada). International bank
wires, have a maximum fee of $145.
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Can I exchange my old or
unused precious metals for bullion? |
Yes, CashGold Canada is pleased to
offer you bullion as a settlement
option.
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What if I’m sending
valuable or bulky items? |
Give us a call 1-877-522-7404 and
we’ll arrange an overnight courier.
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